1. Marketing of owners property

Exposure on a number of appropriate and successful websites and own website (optimised in first page in Google).

2. Online reservations

Handling online reservations and inquires within 3 hours, this guarantees an 80% success rate of finalising reservations.

3. Cleaning services on changeovers days

Checking the property on departure; cleaning and servicing the property ready for arrivals; linen services and liaising with incoming guests upon arrival.

4. Linen Service

Full linen service: Providing own white linen as part of the changeover Clean. The advantage of this arrangement for owners is that there are no upfront costs for the purchase of multiple sets of linen and towels, and no on-going costs for replacing spoiled items.

Standard linen set includes the following:

• Duvet cover - king, double, single
• Bottom sheet - king, double, single
• Pillow case - 2 x per person
• Bath towel - 1 x per person
• Hand towel - 1 x per person
• Bathmat - 1 x per bathroom
• Tea towels - 2 x per property

5. Guest Liaison

Owners who subscribe to the Full and Mid Management Service are allocated Property Managers who leave their contact number in the property and act as a ‘first responder’ if guests call with any property related issues.

6. Meet and Greet

Exclusively available for an additional charge to owners who subscribe to the Full and Mid Management Service. Plus airport pick up where applicable.

7. Liaison with Letting Agents

Where property owners use a letting agent (in addition to or other than us), liaison with the agency to ensure smooth handling of all arrivals and departures. Property Manager will liaise with staying guests. In this way a complete ‘hands-off’ service is offered particularly suited to owners who require little or no involvement in the management of their property.

8. Property Clean and Set up

Properties newly appointed as holiday lets, or recently converted from other use, are cleaned, photographed and prepared for web site inclusion and fully set up at the beginning of a letting period, in preparation for arriving guests.

9. Vacant Property Refresh

Holiday changeovers are conducted on departure. Where a property is left vacant for a period of time, if instructed the property will be visited prior to an arrival to check that everything is in order, and to dust and polish where necessary. As directed by the owner, this may be done after an empty period of between 2 weeks - 1 month, depending on the property. Regular visits also scheduled to ensure that the property is secure and no internal problems have taken place e.g. burst pipes, and to comply with owner’s insurance requirements during empty periods.

10. Mid Week Linen Change

For bookings of longer than one week where a linen change is required, the property will be visited and dirty linen and towels will be replaced, and all beds will be made up.

11. Winter Periods

During winter periods if owners have not requested a winter let, it may be necessary to visit a property prior to a booking to turn on the heating, and/ or to air the property. This service can be provided as and when required.